Here’s a simple, matching Terms of Use document you can pair with your integrity policy:

Digital Platform Terms of Use (CRM & AI-Enabled Systems)

1. Acceptance of Terms

By accessing or using the company’s digital platform (including CRM, automation, and AI-enabled tools), you agree to comply with these Terms of Use and all related company policies.

2. Permitted Use

  • The platform is provided for legitimate business purposes only.

  • Users must use the system in a professional, lawful, and ethical manner.

  • Use of the platform must align with company policies, processes, and applicable regulations.

3. User Responsibilities

  • Users are responsible for maintaining the confidentiality of their login credentials.

  • All activities carried out under a user account are the responsibility of that user.

  • Users must ensure that any data entered, updated, or managed is accurate and appropriate.

  • AI-generated or automated outputs must be reviewed before use.

4. Use of AI and Automation Features

  • AI and automation tools are intended to assist users and should not replace human judgment.

  • Users are responsible for monitoring automated processes they create or manage.

  • AI-generated content must not be used if it is inaccurate, misleading, or inappropriate.

  • Automated communications (e.g., emails, campaigns) must comply with marketing and data protection regulations.

5. Data Protection and Confidentiality

  • All data within the platform must be handled in accordance with data protection laws and company policies.

  • Users must not access, use, or share data outside their authorised scope.

  • Sensitive or personal data must be handled with appropriate care and only used where necessary.

6. Prohibited Activities

Users must not:

  • Use the platform for personal, non-business, or unlawful purposes.

  • Input, generate, or distribute misleading, inappropriate, or harmful content.

  • Misuse AI or automation features to create spam, deceptive messaging, or unauthorised campaigns.

  • Attempt to bypass security controls or access unauthorised data.

  • Share login credentials or allow unauthorised access to the system.

7. System Access and Availability

  • Access to the platform is granted based on role and may be modified or revoked at any time.

  • The company does not guarantee uninterrupted access and may update or modify the system as needed.

8. Monitoring and Compliance

  • Use of the platform may be monitored to ensure compliance with these terms and company policies.

  • Breaches of these terms may result in suspension of access or disciplinary action.

9. Changes to Terms

  • These Terms of Use may be updated periodically.

  • Continued use of the platform indicates acceptance of any updates.

10. Support and Reporting

  • Users should report any issues, errors, or suspected misuse to the appropriate internal contact or support team promptly.

2026-05-11 14:52